{"id":4412,"date":"2025-06-28T11:54:58","date_gmt":"2025-06-28T10:54:58","guid":{"rendered":"https:\/\/ta-aurel.com\/?page_id=4412"},"modified":"2025-06-30T08:45:04","modified_gmt":"2025-06-30T07:45:04","slug":"uslovi-putovanja","status":"publish","type":"page","link":"https:\/\/ta-aurel.com\/en\/uslovi-putovanja\/","title":{"rendered":"<\/br>Travel terms"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4412\" class=\"elementor elementor-4412\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b1e688 e-flex e-con-boxed e-con e-parent\" data-id=\"4b1e688\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a476865 elementor-widget elementor-widget-spacer\" data-id=\"a476865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3b9cce e-flex e-con-boxed e-con e-parent\" data-id=\"c3b9cce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-809cd5a elementor-widget elementor-widget-heading\" data-id=\"809cd5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">GENERAL TERMS AND CONDITIONS OF TRAVEL\n\n<\/br>Tourist Agency Aurel\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0426a92 elementor-widget elementor-widget-spacer\" data-id=\"0426a92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-201419a e-flex e-con-boxed e-con e-parent\" data-id=\"201419a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4791eb2 elementor-widget elementor-widget-html\" data-id=\"4791eb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-widget-container\">\r\n  <style>\r\n    .uslovi-container h2 {\r\n      font-size: 32px;\r\n      font-weight: bold;\r\n      margin-bottom: 20px;\r\n    }\r\n\r\n    .uslovi-container h3 {\r\n      font-size: 24px;\r\n      color: #1a1a1a;\r\n      margin-top: 30px;\r\n      margin-bottom: 10px;\r\n    }\r\n\r\n    .uslovi-container p,\r\n    .uslovi-container li {\r\n      font-size: 18px;\r\n      line-height: 1.6;\r\n      color: #333;\r\n    }\r\n\r\n    .uslovi-container ul {\r\n      padding-left: 20px;\r\n    }\r\n\r\n    .uslovi-container pre {\r\n      white-space: pre-wrap;\r\n      font-family: inherit;\r\n      background: #f9f9f9;\r\n      padding: 20px;\r\n      border: 1px solid #ddd;\r\n      border-radius: 6px;\r\n    }\r\n\r\n    .uslovi-container {\r\n      max-width: 1000px;\r\n      margin: 0 auto;\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"uslovi-container\">\r\n    \r\n    <p>The provisions of these General Terms and Conditions constitute an integral part of the travel contract between the traveler and the tour operator, Tourist Agency Aurel d.o.o., and are binding on both parties. Please read them carefully and thoroughly.<\/p>\r\n  <pre style=\"white-space: pre-wrap; font-family: inherit;\">\r\n<h3>1. BOOKINGS AND PAYMENTS:<\/h3>\r\nThe traveler can book a trip organized by Tourist Agency Aurel at the agency's offices, by phone, or through intermediary agencies with which Aurel has a cooperation agreement. If an intermediary agency fails to indicate its status as an intermediary in the travel program and confirmation (which must be identical to the organizer's program), or modifies the program, the intermediary is considered the organizer and is responsible accordingly.\nA booking becomes valid when confirmed by the organizer with a mandatory written travel contract (confirmation), which can be in electronic form. By signing the travel contract, the traveler confirms that they have received and familiarized themselves with the General Terms and Conditions, travel program, and insurance terms, which are integral parts of the contract, and accepts them on behalf of all persons listed in the contract.\nThe organizer must inform the traveler, before signing the contract, of any changes to the program, in writing, orally, or via a permanent data carrier accessible to the traveler. If the booking is made remotely, the organizer must inform the traveler of any changes in the same manner, after which the traveler has two days to accept the new offer or cancel the reservation.\nUpon booking, the traveler must pay a deposit of 40% of the package price unless otherwise specified in the program. The balance is due 10 days before the trip unless otherwise agreed.\nFailure to make full payment by the deadline is considered a cancellation, and the provisions of point 10 apply.\nThe contract applies to all travelers listed in the contract, including deposit payment, cancellation, and legal consequences.\r\n\r\n\r\n<h3>2.OBLIGATIONS AND RIGHTS OF THE ORGANIZER:<\/h3>\r\n The organizer must act with due care in performing its services and in selecting third parties to whom services are entrusted. The organizer is obliged to:\n\u2022\tConclude a written travel contract;\n\u2022\tProvide the traveler with the travel program, general travel conditions, and insurance terms;\n\u2022\tInform about available types of insurance;\n\u2022\tProtect the rights and interests of travelers;\n\u2022\tRectify discrepancies between agreed and provided services or offer suitable alternatives at no extra cost;\n\u2022\tRefund the real price difference for justified, written complaints in accordance with the law and these General Terms.\r\n\r\n\r\n<h3>3. RIGHTS AND OBLIGATIONS OF THE TRAVELER:<\/h3>\r\nThe traveler must:\n\u2022\tFamiliarize themselves with the travel program and terms before signing the contract;\n\u2022\tFor remote bookings, download, complete, sign, and send the travel contract to the agency's email;\n\u2022\tPay the full arrangement price as agreed;\n\u2022\tProvide necessary documents and information on time;\n\u2022\tEnsure personal documents and belongings meet travel requirements;\n\u2022\tBe responsible for damages caused by violating legal or administrative regulations;\n\u2022\tCooperate in good faith and allow 24-48 hours to resolve justified complaints (e.g., broken appliances, cleanliness issues);\n\u2022\tCheck with authorities about destination risks, entry regulations, and cultural customs before booking;\n\u2022\tConfirm return times with the agency representative 24-48 hours before return.\r\n\r\n<h3>4. PRICE, CONTENT, AND DURATION OF ARRANGEMENT:<\/h3>\r\nPrices are stated in euros and valid from the program's publication date. Payments are considered made when funds are received by the agency or its authorized intermediaries.\nThe price generally includes transport, accommodation, and organizational costs but excludes:\n\u2022\tOptional excursions,\n\u2022\tAirport and other taxes,\n\u2022\tVisa costs,\n\u2022\tEntrance fees,\n\u2022\tInsurance,\n\u2022\tRoom service, minibar use, air-conditioning, recreational activities, medical services, phone use, sunbeds, single-room supplements, special meals, and other extras.\nThe arrangement content consists of the services described in the program. Special services not included must be contracted separately in writing.\nOptional excursions are paid for on-site. Missed hotel services due to excursions are non-refundable.\nTrip duration is counted in calendar days, regardless of departure or return time.\nFor air travel, the trip starts two hours before the airline's published departure time.\nFor bus travel, travelers must be at the departure point 30 minutes before the scheduled time. The first and last day is for travel only, not for guaranteed hotel stay duration.\r\n\r\n\r\n<h3>5. PRICE CHANGE AND CANCELLATION DUE TO PRICE INCREASE:<\/h3>\r\nThe organizer can increase the price due to exchange rate fluctuations, transport tariffs, or other legal reasons. Price increases up to 10% do not require traveler consent. For increases over 10%, the traveler can cancel the contract within two days of notification and receive a refund within 8 days.\nPrice reductions apply only to new bookings and cannot be grounds for claims for existing contracts.\nLast-minute or first-minute offers may involve lower prices but with incomplete information (e.g., unknown hotel name). In such cases, the organizer guarantees the program's stated services (category, location, room type, etc.).\r\n\r\n\r\n<h3>6. SERVICE DESCRIPTION AND CATEGORIZATION:<\/h3>\r\n\u2022 Hotels, apartments, and transport are described per the host country's official categorization at the time of contracting. \u2022 Standards and services vary by destination, especially outside Europe.\n\u2022 Descriptions apply to accommodation and its facilities, not the wider area. Some facilities (e.g., pools) may be closed seasonally. \u2022 Program descriptions take precedence over third-party catalogs or websites.\n\u2022 Tour guides and animators are available as scheduled, not constantly. They cannot make medical or police decisions.\r\n\r\n\r\n<h3>7. ACCOMMODATION:<\/h3>\r\n\u2022 Room\/apartment allocation is determined by the accommodation's reception. The traveler accepts any registered room unless otherwise agreed in writing.\n\u2022 Room type (e.g., bed &amp; breakfast, all-inclusive) is chosen during booking. Special requests are not guaranteed unless contracted in writing.\n\u2022 Triple and quadruple rooms may include additional folding beds, reducing comfort.\n\u2022 Travelers must follow hotel rules (e.g., no food in rooms, check-in after 2 PM, check-out by 10 AM).\n\u2022 If occupancy in shared rooms decreases, the price may be adjusted.\r\n\r\n\r\n<h3>8. TRAVEL DOCUMENTS AND TRANSPORT:<\/h3>\r\n\u2022 All conditions apply only to Montenegrin citizens. Foreign travelers must check visa and entry requirements themselves. Failure to comply is the traveler\u2019s sole responsibility.\n\u2022 Travelers must ensure passport validity of at least six months beyond the trip\u2019s end date.\n\u2022 The organizer is not responsible for checking the validity of personal documents.\n\u2022 If the organizer obtains visas, travelers must submit documents on time. The organizer does not guarantee visa approval or accuracy.\n\u2022 Personal data mismatches may result in visa denial or travel issues and are the traveler\u2019s responsibility.\n\u2022 Minors are recommended to travel accompanied by a parent or guardian.\r\n\r\n<h3>9. CANCELLATION BY THE TRAVELER:<\/h3>\r\nThe traveler may cancel at any time by written notice. The cancellation fee, based on the total trip price, is:\n\u2022\t5% if canceled up to 45 days before departure\n\u2022\t10% if canceled 44-30 days before\n\u2022\t20% if canceled 29-20 days before\n\u2022\t40% if canceled 19-15 days before\n\u2022\t80% if canceled 14-10 days before\n\u2022\t90% if canceled 9-6 days before\n\u2022\t100% if canceled 5-0 days before or during the trip.\nIn cases of unforeseen serious illness or death of the traveler or immediate family, and with valid documentation, only actual costs will be charged.\nOfficially declared emergencies at the destination may be grounds for justified cancellation.\r\n\r\n\r\n<h3>10. CANCELLATION BY THE ORGANIZER:<\/h3>\r\nThe organizer may cancel due to unforeseeable extraordinary circumstances. In such cases, only actual services provided will be charged.\nThe organizer can cancel due to insufficient bookings:\n\u2022\tBus trips: minimum 35 travelers,\n\u2022\tEuropean flights: 20 travelers,\n\u2022\tIntercontinental flights: 15 travelers,\n\u2022\tCharter\/flights\/boats: 80% capacity.\nIf canceled, the traveler receives a full refund within 8 days.\nIf the traveler disrupts the group through gross misconduct, the organizer may exclude them, with compensation for damages.\r\n\r\n\r\n<h3>11. TRIP MODIFICATION:<\/h3>\r\nThe organizer may modify the program due to extraordinary circumstances beyond their control. Additional costs are covered by the organizer.\nProgram changes (departure times, duration, itinerary) may occur due to flight schedules, breakdowns, border delays, safety conditions, strikes, natural disasters, site closures, visa changes, etc.\nAccommodation changes are permitted to equal or higher category facilities. Lower category accommodation is allowed only with traveler consent and a price adjustment.\r\n\r\n\r\n<h3>12. COMPLAINTS AND DISPUTE RESOLUTION:<\/h3>\r\n\u2022 Complaints must be submitted in writing within 8 days after the trip, with supporting evidence.\n\u2022 Complaints should be reported immediately to the organizer's representative on-site for documentation and possible resolution.\n\u2022 Failure to report issues promptly may void the right to compensation.\nThe organizer has 15 days to respond to valid complaints and, if justified, refund the price difference.\n\u2022 By accepting compensation, the traveler waives further claims.\n\u2022 Refunds are calculated based on actual price differences, excluding used services.\r\n\r\n\r\n<h3>13. LUGGAGE:<\/h3>\r\n\u2022 Luggage transport within carrier weight limits is free. Excess is charged.\n\u2022 Valuables, electronics, and medication should be in carry-on luggage.\n\u2022 The organizer is not responsible for lost, damaged, or stolen luggage.\n\u2022 Claims for lost luggage are made directly with the carrier or insurer.\r\n\r\n\r\n<h3>14. CUSTOMS AND CURRENCY REGULATIONS:<\/h3>\r\n\u2022 Travelers must comply with all customs and currency laws. Violations resulting in travel disruption are the traveler\u2019s responsibility.\n\u2022 Valuables should be declared and stored securely at accommodation.\r\n\r\n\r\n<h3>15. HEALTH REGULATIONS:<\/h3>\r\n\u2022 The traveler must assess personal health suitability for travel.\n\u2022 Special health needs (diet, services) must be agreed upon in writing.\n\u2022 The organizer is not liable for health-related trip disruptions.\n\u2022 Travelers to countries requiring vaccinations must comply.\n\u2022 Travel insurance is recommended.\n\u2022 The traveler accepts health risks, especially in non-European destinations.\r\n\r\n\r\n<h3>16. DATA PROTECTION:<\/h3>\r\n\u2022 The organizer treats traveler data as confidential and uses it solely for trip purposes.\n\u2022 Data will not be shared without traveler consent or legal obligation.\r\n\r\n\r\n<h3>17. INSURANCE:<\/h3>\r\n\u2022 The organizer informs travelers of travel insurance options. Travel insurance packages are recommended but optional.\n\u2022 Visa-related health insurance is separate and paid additionally.\r\n\r\n\r\n<h3>18. INFORMATION:<\/h3>\r\n\u2022 Only written programs are binding; verbal information is non-binding.\r\n\r\n<h3>19. CHILD DISCOUNTS:<\/h3>\r\n\u2022 Child discounts and conditions are stated in the program and strictly enforced.\r\n\r\n\r\n<h3>20. INDIVIDUAL TRAVEL REQUESTS:<\/h3>\r\n\u2022 The organizer is not responsible for individual services booked separately (accommodation, tickets, etc.).\r\n\r\n<h3>21. WARNINGS:<\/h3>\r\n\u2022\tExchange currency only at authorized offices;\n\u2022\tKeep money and valuables safe;\n\u2022\tLocal authorities handle incidents (theft, accidents);\n\u2022\tCheck departure details two days before the trip;\n\u2022\tLeaving the group voluntarily may be reported to authorities.\nThese terms are binding and part of the travel contract. Montenegrin laws apply. Special travel arrangements (e.g., congresses) may have additional conditions.\nIn case of dispute, the competent court is at the organizer's registered office.\r\n\r\n\r\n<div class=\"aurel-footer\" style=\"margin-top: 40px; padding: 20px; background-color: #f9f9f9; border-top: 2px solid #ccc;\">\r\n  <style>\r\n    .aurel-footer h4 {\r\n      font-size: 20px;\r\n      margin-bottom: 15px;\r\n      font-weight: bold;\r\n      color: #222;\r\n    }\r\n    .aurel-footer p {\r\n      font-size: 16px;\r\n      margin: 5px 0;\r\n      color: #444;\r\n    }\r\n    .aurel-footer a {\r\n      color: #0073e6;\r\n      text-decoration: none;\r\n    }\r\n    .aurel-footer a:hover {\r\n      text-decoration: underline;\r\n    }\r\n  <\/style>\r\n\r\n  <h4>These General Terms are effective as of <span style=\"color:#000;\">12.09.2018.<\/span><\/h4>\r\n\r\n  <p><strong>Tourist Agency Aurel<\/strong> HTP AUREL d.o.o.<\/p>\r\n  <p><strong>Address<\/strong> Boulevard Josip Broz Tito nn, Podgorica, Montenegro<\/p>\r\n  <p><strong>Phone<\/strong> <a href=\"tel:+38269100055\">+382 69 100 055<\/a><\/p>\r\n  <p><strong>Executive Director:<\/strong> Milica Miljani\u0107<\/p>\r\n  <p><strong>E-mail:<\/strong> <a href=\"mailto:sales@ta-aurel.com\">sales@ta-aurel.com<\/a><\/p>\r\n  <p><strong>Web:<\/strong> <a href=\"https:\/\/ta-aurel.com\/en\/\" target=\"_blank\">https:\/\/ta-aurel.com\/mne\/<\/a><\/p>\r\n<\/div>\r\n  <\/pre>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Op\u0161ti uslovi putovanja Turisti\u010dka agencija Aurel Odredbe ovih Op\u0161tih uslova \u010dine sastavni dio ugovora o putovanju izme\u0111u putnika i organizatora putovanja Turisti\u010dka agencija Aurel d.o.o. i obavezuju ugovorne strane, te molimo da se sa sadr\u017einom istih upoznate detaljno, sa posebnom pa\u017enjom. 1. PRIJAVE I UPLATE: Putnik se, za putovanje koje organizuje Turisti\u010dka agencija Aurel, mo\u017ee [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2929,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-4412","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ta-aurel.com\/en\/wp-json\/wp\/v2\/pages\/4412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ta-aurel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ta-aurel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ta-aurel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ta-aurel.com\/en\/wp-json\/wp\/v2\/comments?post=4412"}],"version-history":[{"count":17,"href":"https:\/\/ta-aurel.com\/en\/wp-json\/wp\/v2\/pages\/4412\/revisions"}],"predecessor-version":[{"id":4433,"href":"https:\/\/ta-aurel.com\/en\/wp-json\/wp\/v2\/pages\/4412\/revisions\/4433"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ta-aurel.com\/en\/wp-json\/wp\/v2\/media\/2929"}],"wp:attachment":[{"href":"https:\/\/ta-aurel.com\/en\/wp-json\/wp\/v2\/media?parent=4412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}